What happens on pickup day
What happens on pickup day is simple: we set a time with you, a driver comes to your car, you sign the title and you’re handed a check. Here’s every step, with the texts you’ll get and the pages you’ll see.
Once you accept your offer, three things happen before pickup day: you send us your VIN, a few photos and a photo of your title, our team calls to set a time, and we text you a reminder the day before. Most pickups happen within one business day. The screens and texts below are the real ones, filled in for a sample sale: Maria’s 2015 Toyota Camry, sold for $2,500.
Before pickup: three quick things
You can accept your offer on your offer page, or on a call with our team. Either way, we text you a link to finish your sale. It asks for three things, and takes about 2 minutes:
- Your VIN. We use it to check the title for any loan or lien, and to make sure we have the right car.
- A few photos of the car, if you didn’t add them with your request.
- A photo of the front of your title, flat, with all four corners in the photo. Don’t sign it yet: you sign it when the tow truck comes.
Lost your title? Call us at (855) 397-7771 before you go on, and we’ll sort it out with you. Once all three are in, your page shows your SOLD tag, with the car, the price and how you’re paid, and our team calls you to set a pickup time.
We call you to set the time
Once we have those three things, our team calls you to set a pickup time. Most pickups happen within one business day, wherever the car is parked: your driveway, your work or a parking lot. The tow is free.
Then we text you the time and the address. Reply YES to confirm, or reply with a time that works better. Your sale page shows the time too, and that it’s confirmed.
The day before: a reminder
The day before, between 4 and 8 PM your time, we text you a reminder. If anything has changed, reply to it or call us, and we’ll find a better time.
Who’s coming for your car
Depending on where you are, it’s our own driver or a tow company we work with. Either way, they come to the address you confirmed, look over the car, go through the paperwork with you, and hand you your check before they tow it away. You don’t need to arrange anything with them: we set it all up.
At your car
It takes a few minutes, in this order. Your sale page lists it too.
- Have the title and keys ready. You, or someone you authorize, needs to be there to sign the paperwork and hand over the keys.
- A quick look at the car. The driver checks that it matches what you told us.
- Sign and get paid. You sign the title and the bill of sale, and you’re handed a check for the price you agreed to. See how you get paid.
- We tow it away. Pickup is free. Take your things out of the car first, and your plates if your state asks you to.
If something doesn’t match
If the car is very different from what you told us, the driver calls our office, and we give you a new offer before anything is signed. You can say no, at no cost to you.
Questions before your pickup
Call or text us at (855) 397-7771, 8 a.m. to 6 p.m. your local time. For the paperwork to have ready, see what you need to sell a car; for every step from your offer on, see how Sell My Car Online works. Haven’t got an offer yet? Get your free offer.